Last Updated: August 17, 2026
While onyx-frost operates primarily within Canada, we recognize that some of our website visitors and service users may be located in the European Economic Area (EEA) or the United Kingdom. This page outlines our commitment to compliance with the General Data Protection Regulation (GDPR) and related data protection laws.
Legal Basis for Processing
When we process personal data of individuals in the EEA or UK, we rely on one or more of the following legal bases:
- Consent: You have given clear consent for us to process your personal data for a specific purpose.
- Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: Processing is necessary to comply with the law.
- Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests.
Your Rights Under GDPR
If you are located in the EEA or UK, you have the following rights regarding your personal data:
Right to Access
You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure
You have the right to request that we erase your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing
You have the right to object to our processing of your personal data under certain conditions, particularly when processing is based on legitimate interests.
Right to Data Portability
You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent
Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights
To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month of receipt. If your request is complex or we have received multiple requests from you, we may extend this period by two further months, in which case we will inform you of the extension and explain the reasons for the delay.
Data Protection Officer
For questions specifically related to data protection and GDPR compliance, you may contact our designated data protection contact:
Email: [email protected]
Subject Line: "GDPR Inquiry" or "Data Protection Request"
International Data Transfers
Our services and data storage are primarily located in Canada. When we transfer personal data from the EEA or UK to Canada or other jurisdictions, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by the European Commission
- Adequacy decisions recognizing the recipient country as providing adequate protection
- Your explicit consent to the proposed transfer
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.
Automated Decision-Making
We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.
Security Measures
We have implemented appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
- Encryption of personal data in transit and at rest where appropriate
- Regular security assessments and updates
- Access controls limiting who can view personal data
- Staff training on data protection obligations
- Incident response procedures for data breaches
Data Breach Notification
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, unless the breach is unlikely to result in such risk.
Children's Data
Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can delete such information.
Right to Lodge a Complaint
If you are located in the EEA or UK and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.
Updates to This Notice
We may update this GDPR compliance notice from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated notice on our website and updating the "Last Updated" date.