Last Updated: August 17, 2026
This Privacy Policy describes how onyx-frost collects, uses, and protects your personal information when you use our website and services.
Information We Collect
Information You Provide Directly
When you request consultation services or contact us, we may collect:
- Your full name
- Email address
- Information about your transit usage patterns
- Your regular travel destinations (without specific addresses unless you choose to provide them)
- Service preferences and consultation requirements
- Any additional information you voluntarily provide in forms or communications
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymized)
How We Use Your Information
We use collected information for the following purposes:
- Delivering the consultation services you request
- Communicating with you about your service requests
- Improving our service offerings and website functionality
- Analyzing aggregate usage patterns to enhance user experience
- Responding to your inquiries and support requests
- Complying with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist in operating our website or conducting our business, under strict confidentiality agreements.
- Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request.
- Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or the public.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Consultation records are typically retained for two years after service delivery.
Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention requirements)
- Withdraw consent for data processing where consent is the legal basis
- Object to processing of your personal information in certain circumstances
- Request a copy of your personal information in a portable format
To exercise any of these rights, please contact us at [email protected].
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. For detailed information about our cookie practices, please refer to our Cookies Policy.
Security Measures
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or by sending you an email. The "Last Updated" date at the top of this policy indicates when it was most recently revised.
Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: 427 Granville Street, Suite 302, Vancouver, BC V6C 1T2, Canada
Governing Law
This Privacy Policy is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.