Last Updated: August 17, 2026
These Terms of Use govern your access to and use of the onyx-frost website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.
Acceptance of Terms
By accessing this website, you accept and agree to be bound by these Terms of Use and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use the website.
Description of Services
onyx-frost provides educational consultation services related to public transit optimization in Canadian cities. Our services include route planning assistance, transit pass cost analysis, family transit planning, new resident orientation, accessibility solutions, and seasonal transit strategies.
All information and recommendations provided are educational in nature and based on publicly available transit information and our professional experience.
No Official Affiliation
onyx-frost is not affiliated with, endorsed by, or officially connected to any municipal transit authority, government transportation agency, or public transit operator. All transit schedules, fares, routes, and policies are controlled by the respective transit authorities and are subject to change without our involvement.
Use of Website
Permitted Use
You may use this website for lawful purposes only and in accordance with these Terms. You agree not to:
- Use the website in any way that violates any applicable law or regulation
- Engage in any conduct that restricts or inhibits anyone's use of the website
- Use the website to transmit any advertising or promotional material without our prior written consent
- Impersonate or attempt to impersonate onyx-frost or any employee, representative, or affiliate
- Use any robot, spider, or other automatic device to access the website for any purpose
- Introduce any viruses, trojan horses, worms, or other malicious code
Intellectual Property
The content on this website, including text, graphics, logos, images, and software, is the property of onyx-frost or its content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
Service Terms and Conditions
Service Delivery
Upon purchasing a consultation service, we will contact you within one business day to schedule your consultation. Services will be delivered in the format specified in the service description, whether in-person, via video call, or as a written report.
Payment
All prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes. Payment is required before service delivery. We reserve the right to modify our prices at any time, but changes will not affect orders already placed.
Refund Policy
Services are non-refundable once consultation has been delivered. If you are unsatisfied with the service quality, please contact us within seven days of service delivery to discuss the matter.
Cancellation
You may cancel a scheduled consultation up to 24 hours before the appointment time for a full refund. Cancellations made less than 24 hours before the scheduled time are non-refundable.
Disclaimers and Limitations
No Warranties
The website and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Educational Purpose Only
All information and recommendations provided through our services are educational in nature and should not be considered as official transit guidance. Transit schedules, fares, routes, and policies are subject to change by the operating authorities. We recommend verifying all information with official transit sources before making travel or financial decisions.
No Guarantee of Results
While we strive to provide accurate and helpful recommendations, we cannot guarantee specific savings amounts, travel time reductions, or other outcomes. Individual results will vary based on personal circumstances, travel patterns, and changes in transit systems.
Limitation of Liability
To the fullest extent permitted by law, onyx-frost shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use of or inability to use the website or services
- Any unauthorized access to or use of our servers or any personal information stored therein
- Any interruption or cessation of transmission to or from the website
- Any bugs, viruses, or other harmful code that may be transmitted through the website
- Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the website
In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you to onyx-frost for the service in question.
Indemnification
You agree to indemnify, defend, and hold harmless onyx-frost, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the website or services, or your violation of these Terms.
Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by onyx-frost. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any such websites or services.
Modification of Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the website.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any legal action or proceeding arising out of or related to these Terms or the website shall be instituted exclusively in the courts of British Columbia, and you consent to the jurisdiction of such courts.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and onyx-frost regarding the use of the website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.
Contact Information
If you have any questions about these Terms of Use, please contact us:
Email: [email protected]
Address: 427 Granville Street, Suite 302, Vancouver, BC V6C 1T2, Canada